Every year as soon as the Directory is circulated, we have a sizeable number of phone calls from contractors complaining that their address or company name is incorrectly shown.
Unfortunately, nothing can be done about the incorrect address in the Directory, and in the majority of cases they have only themselves to blame, as the addresses and trading names shown are the most up to date that have been given to ECSSA by the member.
While changes can be made to the website, generally at the end of each month, this can only be done on receipt of written notification, and there is an onus on contractors to check the address shown on the website particularly coming towards the end of the year as, if errors are allowed to remain uncorrected, these errors will be reproduced in the following year’s Directory.
The same applies to membership cards, as these are pre-printed, based the most up to date information which we have at the first of December each year.
It is unrealistic to suggest that all these changes of address take place in a few weeks around Christmas, so the reality of the situation is that people are not making a point of notifying ECSSA immediately that they have moved to a new address, thereby allowing the proper updating of the ECSSA database.
We also get complaints from contractors who send in orders, are amazed that the goods do not arrive, and then find that they have neglected to inform us that they have moved from the address which we have for them and which is the address to which the goods will have been dispatched.
So please make a point of immediately informing ECSSA, in writing, as soon as you relocated to a different address and in that way you will be helping us to help you!